Welcome to The Perfect Carpet! The Perfect Carpet gives you the opportunity to buy broadloom carpet online at significant savings from the comfort of your home.
The Perfect Carpet is committed to maintaining your privacy and your trust. The following privacy statement (“Privacy Policy”) explains how and why we collect any personal information about you and how we use that information. The Privacy Policy governs your use of theperfectcarpet.com website and associated communications (“ Services”, “Site” ), provided to you by The Perfect Carpet, LLC, doing business as The Perfect Carpet (“ The Perfect Carpet” , “ we” , “ us” , and “ our” ).
This Privacy Policy is incorporated into and subject to our Terms of Service. Each time that you use the Site, you signify that you agree to be bound by the Terms of Service and this Privacy Policy. If you do not agree to the terms of this Privacy Policy, we ask you to please discontinue your use of the Site.
This Privacy Policy does not apply to the practices of companies that we do not own or control, to people whom we do not employ or manage, or to third party websites.
I. REGISTRATION
Account Registration
We do not require registration in order to browse on our site. However, in order to access some features of the Site, including purchasing options, you will have to register with the Site and create an account. During the registration process you will be prompted to provide us certain contact and personal information, such as your name, address, email address, or phone number (“ Personally Identifiable Information” ). We then may use that information to contact you about the products and services on the Site for which you have expressed interest. We may also occasionally send information on products, services, special sales, etc. You may choose to unsubscribe and opt out from receiving this information, by changing the settings in your account at any time.
Placing an Order
If you choose to place an order with us, in addition to asking you to register with the Site by creating an account, we will also ask you to provide necessary financial information such as your payment method (valid credit card number, type, expiration date or other financial information) and necessary billing and shipping information.
II. INFORMATION WE COLLECT
We collect personal information when you register with us, and when you place an order. When you register with us and create an account we require you provide your Personally Identifiable Information. To place and order you must provide us with necessary financial information such as your payment method (valid credit card number, type, expiration date or other financial information) and necessary billing and shipping information.
All personally identifiable information that we collect may become part of your user file and may be used by us as provided in this Privacy Policy, as disclosed at the time you provide the information, or as otherwise agreed by you.
We do not intentionally target the Site or our services to children, and we will not knowingly collect personal information from children without obtaining prior, verifiable parental consent. If we are informed that a registered user is under the age of 13 and has registered without prior, verifiable parental consent, then we will remove such personal information from our records.
Web Logs
Like most websites, we may collect information from all visitors to the Site. This information may include the browser you are using, the internet address from which you linked to the Site, the operating system of your computer, the unique IP address of the computer you used to access the Site, and usage and browsing habits. We use this information to help diagnose and troubleshoot server malfunctions, to analyze trends, track user movement in the aggregate, gather broad demographic information, and provide a better user experience.
III. HOW WE MAY USE YOUR PERSONAL DATA
| Category of personal data | Business or commercial purpose(s) for collection | Categories of third parties with whom we may share this information: |
|---|---|---|
| Contact Data such as first and last name, email, phone number, and mailing address | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Advertising Partners Analytics Partners Business Partners |
| Payment Data such as financial account information, payment card type, last 4 digits of payment card, and billing address, phone number, and email | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers (specifically our payment processing partner, currently Authorize.net) |
| Commercial Data such as purchase history and consumer profiles | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Advertising Partners Analytics Partners Business Partners |
| Online Identifiers such as unique identifiers such as account name and passwords | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers |
| Device/IP Data such as IP address, device ID, domain server, and type of device/ operating system/ browser used to access the Services | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Advertising Partners Analytics Partners Business Partners |
| Web Analytics such as browsing or search history, web page interactions, referring webpage/source through which you accessed the Services, non-identifiable request IDs, and statistics associated with the interaction between device or browser and the Services | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Advertising Partners Analytics Partners Business Partners |
| Social Network Data such as email, phone number, user names/IDs, IP address | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Advertising Partners Analytics Partners Business Partners |
| Consumer Demographic Data such as zip code | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Analytics Partners Advertising Partners |
| Sensory Data such as photos, videos, or recordings of you and/or of your environment | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Analytics Partners |
| Inferences Drawn From Other Personal Data Collected such as attributes, user behavior, and predispositions | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers Advertising Partners Analytics Partners Business Partners |
| Other Identifying Information that You Voluntarily Choose to Provide such as emails, letters, texts, or other communications you send us. | Providing, Customizing and Improving the Services. Marketing the Services. Corresponding with You. | Service Providers |
Categories of Sources of Personal Data
We collect Personal Data about you from the following categories of sources:
When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the Services or through product reviews or responses to surveys or questionnaires.
When you send us an email or otherwise contact us.
When you use the Services, and such information is collected automatically.
Through Cookies (defined in the “Tracking Tools, Advertising and Opt-Out” section below).
If you use a location-enabled browser, we may receive information about your location and mobile device, as applicable.
If you download and install certain applications and software, we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
Vendors
We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
We may use vendors to obtain information to generate leads and create user profiles.
Advertising Partners
We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.
Social Networks
If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us.
Business Purposes for Collecting or Disclosing Personal Data
Providing, Customizing and Improving the Services
Creating and managing your account or other user profiles.
Processing orders or other transactions.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Personalizing the Services, website content and communications based on your preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.
Marketing the Services
Marketing and selling the Services.
Showing advertisements, including interest-based or online behavioral advertising.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about The Perfect Carpet or the Services.
Sending emails and other communications according to your preferences or that display content that we think will interest you.
Meeting Legal Requirements and Enforcing Legal Terms
Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, The Perfect Carpet or another party.
Enforcing any agreements with you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you with notice.
How We Disclose Your Personal Data
We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the “U.S. Consumer Privacy Rights” section below. Notwithstanding the foregoing, sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties except as may be required under “Legal Obligations” below.
Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:
Hosting, technology and communication providers.
Security and fraud prevention consultants.
Support and customer service vendors.
Product fulfillment and delivery providers.
Payment processors.
Our payment processing partner Authorize.net collects your voluntarily provided payment card information necessary to process your payment.
Please see Authorize.net terms of service and privacy policy for information on its use and storage of your Personal Data.
Advertising Partners. These parties help us market our services and provide you with other offers that may be of interest to you. They include:
Ad networks.
Marketing providers.
Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:
Companies that track how users found or were referred to the Services.
Companies that track how users interact with the Services.
Business Partners. These parties’ partner with us in offering various services. They include:
Businesses that you have a relationship with.
Companies that we partner with to offer joint promotional offers or opportunities, such as campaigns or partnerships with other retailers.
Legal Obligations
We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.
Business Transfers
All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
Data that is Not Personal Data
We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including analyzing, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.
Tracking Tools, Advertising and Opt-Out
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.
We use the following types of Cookies:
Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.
Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Information about Interest-Based Advertisements.”
You can decide whether to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.
To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.
Session Replay Technology:
We may use session replay technology to identify and resolve customer issues, to monitor and analyze how you use our Services, to better understand user behavior, and to improve our Services. By continuing to use the Services, you consent to the use of session replay technology.
Information about Interest-Based Advertisements:
We may serve advertisements, and allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.
We comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising. Through the DAA and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, ads that are customized based a consumer’s online behavior across different websites and properties. To make choices about Interest-Based Ads from participating third parties, including to opt-out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt-out pages, which are located at http://www.networkadvertising.org/choices/ or www.aboutads.info/choices
Data Security
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanisms; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
Data Retention
We retain Personal Data about you for as long as you have an open account with us, as otherwise necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Data. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
For example:
We retain your profile information and credentials for as long as you have an account with us.
We retain your payment data for as long as we need to process your purchase or subscription.
We retain your device/IP data for as long as we need it to ensure that our systems are working appropriately, effectively and efficiently.
U.S. Consumer Privacy Rights
If you reside in California, Colorado, Connecticut, Virginia, and Utah, you may have certain rights afforded to you (as described below), which vary by state. Please see the ‘Exercising Your Rights under U.S. Privacy Laws’ section below for instructions regarding how to exercise these rights. Your rights may be subject to certain conditions or exceptions in accordance with applicable law.
If you have any questions about this section or whether any of the following rights apply to you, please contact us at customerservice@theperfectcarpet.com.
Access: You have the right to request confirmation of or access to the Personal Data that we process about you. You can also request access to a portable copy of your Personal Data.
Deletion: You have the right to request that we delete the Personal Data that we have collected about you.
Correction: You have the right to request that we correct any inaccurate Personal Data we have collected about you.
Portability: You have the right to request a copy of your Personal Data in a machine-readable format, to the extent technically feasible.
Targeted Advertising, “Sharing,” and “Selling”
As described in the “Tracking Tools, Advertising and Opt-Out” section above, we have incorporated Cookies from certain third parties into our Services. These Cookies allow those third parties to receive information about your activity on our Services that is associated with your browser or device. Those third parties may use that data to serve you relevant ads on our Services or on other websites you visit. Under certain U.S. privacy laws, you may have the option to opt out from the sharing your data through third party Cookies for targeted advertising or cross-contextual behavioral advertising (“Sharing”) of your Personal Data. In some states, such Sharing may also be deemed “selling.” We do not sell your Personal Data for monetary compensation. You can opt out from these activities by following the instructions in this section. Please note that we do not sell Personal Data for monetary consideration.
We may Share your Personal Data the purposes of advertising our Services to the following categories of third parties:
Ad Networks
Marketing providers
Over the past 12 months, we may have Shared the following categories of your Personal Data with third parties for the purposes of advertising our Services.
Device/IP Data
Web Analytics
You have the right to opt-out from the Sharing of your Personal Data for the purposes of targeted advertising and the “sale” of your Personal Data. You can opt-out using the following methods:
By accessing your cookie consent mechanisms.
By implementing the Global Privacy Control or similar control that is legally recognized by a government agency or industry standard and that complies with the applicable law. The signal issued by the control must be initiated by your browser and apply to the specific device and browser you use at the time you cast the signal. Please note this does not include Do Not Track signals.
Once you have submitted an opt-out request, we will not ask you to reauthorize the sale of your Personal Data for at least 12 months. To our knowledge, we do not sell the Personal Data of minors under 16 years of age.
Opt In and/or Opt-Out of Certain Processing Activities
Profiling and Automated Processing: You have the right to opt-out from the processing of your Personal Data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects to you, if applicable. However, we do not process your Personal Data in this manner.
Anti-Discrimination
We will not discriminate against you for exercising your rights under applicable privacy laws. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under applicable privacy laws. However, we may offer different tiers of our Services as allowed by applicable data privacy laws with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.
Appealing a Denial
If we refuse to take action on a request within a reasonable period of time after receiving your request in accordance with this section, you may appeal our decision. In such appeal, you must (1) provide sufficient information to allow us to verify that you are the person about whom the original request pertains and to identify the original request, and (2) provide a description of the basis of your appeal.
You may appeal a decision by us using the following methods:
Email us at: customerservice@theperfectcarpet.com (title must include “Privacy Rights Appeal”)
Please note that your appeal will be subject to your rights and obligations afforded to you under the applicable privacy law. We will respond to your appeal within the timer period required by applicable privacy law. If we deny your appeal, you have the right to contact the Attorney General in your state of residence (for example, the Attorney Generals in Virginia, Colorado, Connecticut, and Utah).
Exercising Your Rights under U.S. Privacy Laws
To exercise the rights described in this Privacy Policy, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data (such as by logging into your account), and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within the time period required by applicable law. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request using the following methods:
Email us at: customerservice@theperfectcarpet.com
Toll-free number: 877-722-5284
If you are a California, Colorado, or Connecticut resident, you may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.
Other State Law Privacy Rights
Nevada Resident Rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at customerservice@theperfectcarpet.com line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.
Contact Information:
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:
Toll-free number: 877-722-5284
The Perfect Carpet
2592 S. Beverly Street, Suite 130, Boise, ID 83709
Financial Information
We may use your financial information or payment method to process payment for your purchases made on the Site, or by phone, fax or mail to verify your credit card information to protect against or identify possible fraudulent transactions and otherwise as needed to manage our business.
IV. SECURITY
We use software and hardware security in an effort to ensure that any Personal Identifiable Information you provide to us remains secure. You also agree to maintain the confidentiality of your account and registration information, including your password and login information. In the event there is unauthorized access to any Personally Identifiable Information you have provided, you acknowledge that we are not liable for any harm or damage that may result and you agree to assume this risk.
All sensitive or financial information that is transmitted during the registration or ordering process is encrypted. These processes use SSL encryption, which should be indicated by a ‘ lock’ icon in web browsers such Microsoft Internet Explorer and Mozilla Firefox.
V. GENERAL
Changes
We may modify or revise this Privacy Policy at any time by changing this document. If you have registered an account with us or are a newsletter subscriber, please check this document periodically. You agree that your use of the Site after the date on which this Policy changed will be an indication of your acceptance of the update, and that you agree to be bound by such modifications or revisions.
Links to other sites
This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or the content of other websites.
The Site may contain links to other sites that are not owned or controlled by us. We are not responsible for the privacy practices or any other business practices of any other website. Any data or information that you supply to these third parties is beyond our control and will be the responsibility of each of the linked-to entities and not us.
We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website that collects personally identifiable information, especially before providing them any of your personal information.
Information Explicitly Granted by Social Network Platforms
We offer links to be able to “ friend” us on Facebook to stay up-to-the-minute on our promotions and sales, and to “ follow” us on Twitter to get helpful tweets and special deals.
If you access our services via a “ social network platform” (including but not limited to Facebook and Twitter), we will access and store the information explicitly allowed by the social network platform in their Terms of Service, once you explicitly allow us to do so through an interface provided by the social network platform.
As we do not have control over the user interface provided by social network platforms, we do not take any responsibility for any changes or problems with the interface or exchange of information provided by any of these social network platforms.
International Users
The Site is offered from and hosted in the United States. If you are using the Site from outside the United States, by providing information to this Site, you are consenting to the transfer of your information to the United States for processing and maintaining in accordance with this Privacy Policy and our Terms of Use. You are also consenting to the application of California law in all matters concerning this Site, as further described in our Terms of Service.
Questions
If you have any questions about our Privacy Policy, please contact us
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